Refund policy
Refund Policy
Thank you for shopping with Nebulory. We want every order to arrive exactly as expected, and we’re here to help if something isn’t right.
Returns & Refunds
Because our products are carefully prepared and shipped after purchase, all sales are final once an order is placed.
We do not accept returns, exchanges, or refunds for change of mind, incorrect purchases, personal preference, or any reason unrelated to a damaged, defective, or incomplete item.
Please review your order details carefully before completing your purchase.
Damaged, Defective, or Incomplete Orders
Please inspect your order as soon as it arrives. If your item arrives damaged, defective, missing parts, or incomplete, contact us at:
Please include your order number and clear photos or videos showing the issue so our team can review it properly.
Once your claim has been reviewed and approved, we will issue a full refund to your original payment method at no additional cost to you.
Non-Returnable Items
We do not accept returns or refunds for:
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Change of mind
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Incorrect orders placed by the customer
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Personal preference after receiving the product
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Products that have been used, altered, or damaged after delivery
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Sale items
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Gift cards
Refund Processing
Approved refunds will be processed to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
Contact Us
For any questions about your order, please contact us at: